FAQ

Questions to resolve before confirmation.

Answers marked for legal or commercial review in administration must be validated before production publication.

Cancellation

What is the cancellation policy?+

The binding cancellation policy must appear in the accepted quotation and rental terms. Do not rely on this demonstration answer.

Delivery

Are delivery charges included?+

Delivery and collection charges depend on location, timing and access. Any displayed amount is indicative until reviewed.

Documents

Which documents are required?+

Typically identity, driving-licence and payment documentation are reviewed. Exact requirements depend on the driver and rental.

Drivers

Can I add another driver?+

Additional drivers can be requested. Every driver must meet the eligibility and documentation requirements before driving.

Eligibility

What driving licence is required?+

A valid driving licence accepted for use in Switzerland is required. Licence category, issuing country, translation or international permit requirements must be reviewed for the individual driver.

What is the minimum driver age?+

The minimum age depends on the vehicle and insurance conditions. The vehicle page may show an indicative minimum, but final eligibility is confirmed manually.

Fines

Who is responsible for traffic fines?+

The driver is generally responsible for lawful vehicle use. Administration fees and the precise process must be stated in the rental terms.

Handover

How is the vehicle collected or returned?+

The handover point, inspection, fuel or charge level and timing are agreed before confirmation.

Insurance

What insurance is included?+

Coverage, exclusions, excess and driver obligations must be stated in the final rental documents. This website does not replace those documents.

Mileage

How much mileage is included?+

Included mileage is vehicle-specific and is confirmed with the quotation. Additional-kilometre pricing may apply.

Payment

How is the security deposit handled?+

The amount and payment method depend on the vehicle and reviewed rental conditions. No demonstration deposit should be treated as final.

Which payment methods are accepted?+

Accepted payment methods and cardholder requirements must be confirmed in the quotation.

Return

What happens after a late return?+

Late-return handling, extensions and related charges are governed by the final rental terms and require immediate contact.

Travel

Can the vehicle be driven outside Switzerland?+

Cross-border use requires prior written approval and may affect insurance, mileage, assistance and price.