FAQ
Everything to know before you drive.
Drivers, deposits, delivery and travel abroad: the essentials in one place. Anything else? The team is one message away.
Booking
How do I book a car?+
Choose a car, add your dates and delivery location, and send the request online — or message us on WhatsApp. We reply with availability and a written quotation. Once you accept it, we confirm the rental and arrange the handover.
Does sending a request commit me to anything?+
No. A request is free and without obligation, and no payment is taken online. The car is reserved for you once you have accepted the quotation and we have confirmed the rental in writing.
How far in advance should I book?+
As early as you can, especially for weekends, holidays and major events. For short-notice plans, message us on WhatsApp and we will tell you which cars are available.
Can I rent a car for several weeks or months?+
Yes. Long-term rentals receive a tailored quotation covering the rate, mileage allowance, maintenance and any cross-border use. Select “Long-term rental” on the contact form or message us on WhatsApp.
Do you work with companies?+
Yes. We bring company invoicing, named drivers and recurring bookings together in a single quotation. Select “Corporate request” on the contact form to get started.
Delivery and collection
Where can you deliver the car?+
In Geneva, throughout Switzerland and to Paris, Milan and Monaco — at your home, hotel, office or an airport meeting point. Ask us about other European destinations.
Are delivery charges included?+
Delivery and collection are priced for your address and timing, and the amount appears in your quotation before you confirm. Each destination page shows its indicative charge, so there are no surprises at handover.
Can you meet me at the airport?+
Yes. Add your flight number to the request and we time the handover around your arrival, at an agreed meeting point.
How is the vehicle collected or returned?+
We collect the car from the delivery point or from another location of your choice. The return time, fuel or charge level and a joint inspection are agreed in advance for a smooth handover.
Drivers and documents
What driving licence is required?+
Each driver needs a valid driving licence accepted in Switzerland. We tell you in advance if an International Driving Permit or an official translation is needed for your licence.
What is the minimum driver age?+
It depends on the car and is shown on each vehicle page under “Minimum driver age”. The most powerful models may also require several years of driving experience.
Can I add another driver?+
Yes. Name every driver in your request. Each one must meet the age and licence requirements of the car and provide their documents before driving.
Which documents are required?+
A valid driving licence and a passport or identity card for each driver. The payment details for the security deposit are confirmed with your quotation.
On the road
Can the vehicle be driven outside Switzerland?+
Yes, when agreed in advance. List the countries on your route in your request and your quotation will include the cover, mileage and conditions for travel abroad.
What insurance is included?+
Your quotation sets out the insurance cover, the excess and any exclusions for your car, so you know exactly where you stand before you drive.
What happens if I return the car late?+
Contact us as soon as you know. We will look at extending the rental or agree a new return time with you. Charges for extensions and late returns are set out in your rental terms.
Who is responsible for traffic fines?+
The driver is responsible for traffic offences, tolls and parking charges during the rental. Any administration fee for handling a fine is stated in your rental terms.
Prices and payment
What is included in the price?+
Each vehicle page shows the daily rate, the included mileage and the security deposit. Your quotation then lists the complete total — rental, delivery, extras and insurance — before you confirm.
How much mileage is included?+
The daily mileage included and the price per additional kilometre are shown on each vehicle page. Planning a long route? Tell us in your request and we will suggest the right allowance.
How is the security deposit handled?+
The deposit for each car is shown on its vehicle page and is separate from the rental price. The payment method and the release of the deposit after the car is returned are set out in your rental documents.
Which payment methods are accepted?+
The accepted payment methods are listed in your quotation. Tell us your preference when you request the car and we will confirm the options available.
What is the cancellation policy?+
The cancellation terms are stated in your quotation, so you know them before you confirm the rental.